Exeter roofer ordered to pay £2,000 compensation

An Exeter roofer working under the business name J&H Roofing Services has been ordered to pay £2,000 compensation to a dissatisfied customer.

 

42 year old John Isaacs of J&H Roofing was called to the home of an Exeter resident in October 2011 to replace her fascia boards, install new guttering and replace the flat roofing on the garage and porch of her property.

 

Mr Isaacs charged £2,200 for the work and claimed a ’50 year life expectancy’ and ’20 year guarantee’ for the repairs.

 

Upon inspection, the customer withheld £200 of her £2,200 payment before discovering further serious faults and shoddy workmanship. Mr Isaacs failed to respond to his dissatisfied customers pleas for help following the work.

 

Devon County Council Cabinet Members said “We find it appalling that a trader would breach the trust of a customer in such a way, and ignore their pleas to come and correct their shoddy work”.

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After investigation by DCC, Mr Isaacs was ordered to pay £2,000 in compensation.

 

To guarantee quality craftsmanship on your roof repairs, get in touch with Bailey and Sons Roofing in Exeter today.

 

What is the ROOFCERT Accreditation Programme

The roofing industry has come under more scrutiny in recent years with fundamental changes to improve the quality and safety of our buildings, as well as attempting to encourage a new generation of workers into the industry.

 

Despite the plethora of experienced roofers like Bailey and Sons who deliver quality work day in and day out, there are many other under qualified and inexperienced people setting themselves up in business and damaging the reputation of the industry.

 

To combat this, ROOFCERT Accreditation will certify a contractors competency to carry out work and will help to create a more formal process and a clearer path into the industry, professionalising roofing.

 

For professional roofers in Exeter, contact Bailey and Sons Roofing today.